Booking Cancellations and Amendments

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Insurance

We strongly recommends that our Guests take out suitable holiday insurance, to cover the total cost of your holiday in the event of cancellation.

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Cooling Off Period

Little Beck Cottage offers a complimentary 24 hour grace period from the time we accept your booking, as a ‘cooling off’ period. Should you wish to cancel your booking within this time, a full refund (of the deposit and balance) will be provided. As such, please ensure that you thoroughly review your booking confirmation within 24 hours of receiving the booking confirmation and notify Little Beck Cottage  immediately if you have any queries. 

 

Cancellation of Confirmed Booking

A holiday booking is a legally binding contract. In the event of a cancellation for any reason other than the circumstances set out you will become liable for the full cost of the holiday unless we can secure another booking to replace your booking. This is not guaranteed.

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On cancellation of a confirmed booking, Little Beck Cottage will retain your non-refundable booking deposit and, if paid, the balance. Where only the booking deposit has been paid at the time of cancellation, you will remain responsible for payment to Little Beck Cottage of the total cost of your booking.

 

Your liability on cancellation to pay the total cost of the holiday, which is at the our discretion, may be subject to deductions if Little Beck Cottage is able to fill your cancelled booking with replacement guests, subject to any deductions taking into account Little Beck Cottage's administrative time and any discounted price Little Beck Cottage may be required to charge in order to secure such booking at a later stage. We therefore strongly advise you to take out holiday insurance to cover you for the full cost of the stay.

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All cancellations must be notified to Little Beck Cottage, in writing or by submitting a cancellation request prior to the commencement date of the holiday letting period. If, after submitting a cancellation request, you do not receive a response from us within 72 hours, please contact us at 07908 636559.

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Changing Dates

If you wish change your holiday to a different date and at the same tariff, then, subject strictly to availability on alternative dates, an administration charge of £30.00 will apply to alter the terms of the booking. This can only be offered at our discretion. Should the tariff be higher, then any additional costs would also be payable.

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Any other changes to the terms of a booking other than trivial administrative changes will incur an administration fee of £30.00 to cover the owners reasonable costs.

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Property Unavailability

If for any reason Little Beck Cottage becomes unavailable, for example because of flood, fire damage or other similar circumstances; or we are prevented from making the property available to you due to government restrictions or public health measures restricting (1) domestic travel, or (2) use of holiday accommodation / rentals (including measures which are introduced in response to a pandemic or epidemic, such as COVID-19), we will notify you as soon as possible. We will, where practicable, try and provide alternative accommodation or dates for you, although unfortunately we cannot guarantee that we will be able to find a suitable alternative for you.

 

If no suitable alternative is available, or if you choose not to take the alternative property or dates offered to you, your booking will be cancelled and refunded.

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