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Booking Terms & Conditions

1.0 Definitions

​When the following words are used in this Terms and Conditions document, this is what they mean:

​1.1 Booking: your request to occupy the Property for the Rental Period as made via our website, phone or by any other means.
1.2 Booking Confirmation: the written confirmation sent by Us to You confirming the agreement for You to occupy the Property during the Rental Period. 
1.3 We/Us: Sarah and Darran Webster/Little Beck Cottage.
1.4 Property: the property as defined within the Booking Confirmation.
1.5 Rental Period: the period of time for which the We will make available the Property available to the Guest as set out in the Booking Confirmation. 
1.6 Terms/Conditions: the Terms and Conditions set out in this document, the Property Specific Terms and any other Terms referred to in these Terms and/or provided to You by Us.
1.7 Property Specific Terms: specific restrictions applicable to a Property as provided to the Guest by including those set out on Our website. 
1.8 You/Your/Guest/s: the guest and or his/her invitees to the Property. The Lead Guest is the lead person on the Booking Confirmation.
1.9 When We use the words "writing" or "written" in these Terms this will include email unless We state otherwise.

2.0  Booking and Payment
2.1 A Booking is not accepted until We have issued a Booking Confirmation. An agreement to rent the Property is created between You and Us when We send the Booking Confirmation.
2.2 The price of the Booking will be set out in the Booking Confirmation. You will be informed of the price at the time You place your Booking.
2.3 Payment can only be made by bank transfer and you will be provided with our bank details when you make a booking.
2.4 Bank transfers must be received as cleared funds by the date specified by Us. All bank charges with relation to bank transfers are borne by the Guest.
2.5 Where VAT is chargeable, it is included in the price set out in the Booking Confirmation.
2.6 To confirm a Booking a non-refundable £200 deposit is required ("Booking Deposit"). Once your Booking Deposit has been paid You will receive your Booking Confirmation.
2.7 We shall assign a reference number to the Booking. Please quote the reference number in all subsequent correspondence with Us.
2.8 The full balance must be paid 8 weeks prior to arrival. Full details will be provided by Us of how to pay. Payment of the balance is non-refundable in the event of cancellation by You. If the Rental Period is less than 8 weeks from the date of Booking, full payment will be required at the time of Booking. 
2.9 Should the balance not be paid by You pursuant to clause 2.8 above, We reserve the right to terminate the rental agreement by notice in writing and without further liability to You. Any deposit paid by You will not be refunded.

3.0  Booking Conditions
3.1 By submitting a Booking, You confirm that You have fully read, understood and agreed to the Terms and Conditions.
3.2 You must be at least 18 years old when You make your Booking with Us and by making a Booking you confirm that you are at least 18 years old.
3.3 The number of persons occupying the Property must not exceed the maximum number stipulated in property description (6  people). We reserve the right to refuse entry to all Guests (or to require Guests to vacate the Property) if this condition is not adhered to.
3.4 All Guests agree to arrive and leave the Property at the dates and times set out in the Booking Confirmation (unless any other arrangements are agreed with Us in advance). The Property will not be available at any times outside of the times reserved by You. We reserve the right to make a reasonable additional charge in the event that You have not left the Property at the agreed departure time.
3.5 The Property is detailed in the Booking Confirmation and cannot be changed for any other Property.
3.6 This Booking agreement is made on the basis that the Property is to be occupied by the guests as a holiday letting within the meaning of the Housing Act 1988 Schedule 1 Paragraph 3.8 The Guests acknowledge that the licence granted by the rental agreement entered into is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
3.7 The Lead Guest will assume responsibility for all Guests' compliance with the Terms and Conditions.
3.8 Your right to occupy the Property may be forfeited and You may be required to vacate the Property without compensation if:
3.8.1 More people than declared at the time of Booking attempt to occupy the property;
3.8.2 Overnight guests are entertained without Our written consent;
3.8.3 Any activity is undertaken which is illegal, or which causes may cause unreasonable noise, nuisance, damage or disturbance;
3.8.4 There is any smoking or use of vaping products inside the Property.
3.9 You shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the Rental Period, and shall leave the Property in the same state of cleanliness and general order in which it was found.
3.11 We only arrange your stay at the Property for domestic and private use. You agree not to use the Property for any commercial, business or sub-letting purposes.
3.12 You confirm that the information You have provided to Us is true, accurate, current and complete information in all respects. Should any information provided change You should notify Us immediately. We will not be liable if any incorrect information provided by You results in Us being unable to perform (or entitled to terminate) the rental agreement.

3.13 We reserve the right to decline your booking request for any reason and/ or take an alternative booking. If we decline or are unable to accept your booking request we will notify you and any monies received will be returned to you.

4.0  Cancellation Policy


4.1 Please see our separate Cancellation Policy.

5.0  Travel Insurance
5.1 We strongly recommend that you take out comprehensive cancellation insurance that covers UK self-catering holidays due situations such as Covid-19 pandemic, adverse weather, ill health and bereavement.

6.0  Changes To Bookings or Terms
6.1 We may revise these Terms and Conditions at any time.
6.2 If We revise these Terms or the Terms of the Booking so as to materially affect the Booking, We will give You reasonable written notice of any changes and You can choose to cancel the rental agreement. In the event of such cancellation, We will refund any sums paid.

6.3  If for any reason the property becomes unavailable, for example because of flood, fire damage or other similar circumstances; or We are prevented from making their property available to you due to government restrictions or public health measures restricting (1) domestic travel, or (2) use of holiday accommodation / rentals (including measures which are introduced in response to a pandemic or epidemic, such as COVID-19), We will notify you as soon as possible. We will, where practicable, try and provide alternative accommodation or dates for you, although unfortunately we cannot guarantee that we will be able to find a suitable alternative for you. If no suitable alternative is available, or if you choose not to take the alternative property or dates offered to you, your booking will be cancelled and refunded.

6.4 You may request a change to your Booking by contacting Us.
6.5 Any changes to the Booking are permitted at our sole discretion.
6.6 Alterations to confirmed Bookings will be charged a £30 administration fee (in addition to any changes in price of the amended Booking) where a revised Booking Confirmation notice is issued.

7.0  Privacy Policy

7.1 Please see our separate Privacy Policy
8.0  Advertising
8.1 We have compiled the information on Our website and any authorised third-party websites or advertisements as accurately as possible, however no warranties or representations (express or implied) are given in relation to the content on Our website.
8.2 We make reasonable effort to ensure that the Property details are accurately reproduced. Mistakes may occur from time to time and confirmation should be requested prior to Booking.
8.3 The Guests accept that minor differences between text/photograph/illustrations on the website and the actual Property may arise. We cannot accept responsibility should the Property not conform to the Guests standards or any images on Our website.
8.4 If a facility is particularly important to you, please check with Us prior to your Booking.
8.5 Occasionally, unforeseen problems mean that some facilities or services (such as wifi) become unavailable, and if this is the case We will tell You as soon as reasonably practical after We have been made aware of the situation. Please see clause 14 for further information on wifi access.
8.6 We cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere.

9.0  Arrival & Departure
The property will normally be available to you from 4pm on the first day of the booked letting period. All Guests and occupiers, luggage, property, vehicles etc. must vacate the property and associated land completely by 10.00 am on the last date of the letting period. If a Guest (or their guests) fails to vacate the property or associated land by this time, We reserve the right to deduct an amount from the security deposit to cover the extra period of occupation and any extended or delayed cleaning arrangements caused by the delay.

10.0  No Smoking/Vaping Policy
10.1 Our property is non-smoking/non vaping properties. Smoking or use of vaping products is not allowed anywhere within the Property.
10.2 We reserve the right to make a charge where guests have contravened this.
10.3 To remedy a breach of this policy, We shall have the right to recover any sum from You. 


11.0  Noise Policy
11.1 We have a strict zero-tolerance policy on late-night noise. All music and activities which can be heard by neighbouring properties or which take place outdoors are prohibited after 10.00pm so as not to disturb nearby residents.
11.2 It is not permitted to take radios, CD players or other sources of music outside and any music playing inside the Property, must not be heard outside.
11.3 You and every member of your party undertakes to:
11.3.1 Be considerate to the neighbours of the Property at all times and more specifically during the early hours of the morning and late evening;
11.3.2 To ensure that any deliveries or taxis are provided with clear instructions to the Property so as not to inconvenience neighbouring properties.
11.4 Should You be in breach of any of the conditions set out in this clause 11.1 and/or should We receive a complaint by a third party, We will provide you with a verbal warning and an opportunity to remedy the breach in the first instance.
11.5 If You commit a serious breach of the conditions set out in this clause 11.1, or if a warning has been given set out in 11.4 above which is not complied with, We shall have the right to ask You to leave the Property immediately thus terminating the rental agreement and in such a case We shall not be liable to You for any reimbursement of any money paid.

12.0  Dog Policy
12.1 We allow one small well behaved dog at a surcharge of £35.00 age and breed of dog to be confirmed.
12.2 All dogs should be kept downstairs during your stay and should not be left unaccompanied at any point.
12.3 Dogs should be kept off the furniture, we provide dog beds for their comfort.

12.4 Whilst our property is dog friendly the external areas may not be fully enclosed nor dog proof. Guests are responsible for the safety and security of their dogs at all times.

12.5 Any dog fouling of lawns, paths or outside areas should be cleaned up without delay by you the Guest. Failure to do this will result in additional charges being made which will be recovered from the security deposit.


13.0  Health and Safety
13.1 Individual property Health and Safety is our responsibility. In our Property You will find a Health and Safety manual which specifies details regarding gas safety checks and other Property-specific details.
13.2 For your information, our Health and Safety documents are available upon request.

13.3 BBQ & Fire Pits are used at your own risk. Please ensure BBQ is emptied of coals and the grill is cleaned on your departure day.

14.0  WIFI
14.1 We have no responsibility for, or control over, the internet service at our Property, nor the information You transmit or receive via the Internet service.
14.2 We do not guarantee:
14.2.1 the availability or functionality of the service or that it is free from defects or viruses;
14.2.2 the speed at which information may be transmitted or received via the service;
14.2.3 that the service will be compatible with your equipment or any software which You use.
14.3 You must not use the service to access internet services, or send or receive emails, which: 
14.3.1 are defamatory, threatening, intimidatory or which could be classed as harassment; contain obscene, profane or abusive language or material;
14.3.2 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
14.3.3 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation; 
14.3.4 contain material which infringe third party's rights (including intellectual property rights);
14.4 You must not download, alter, e-mail or otherwise use any content in breach of any third party intellectual property rights.
14.5 We may suspend access to the internet service if We reasonably believe that You are in breach of any provisions of this clause.
14.6 You must not use the service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.
14.7 You agree and acknowledge that We may be required to provide assistance and information regarding Your use of the internet at the Property to law enforcement, governmental agencies and other authorities.

15.0  Right of Re-Entry and Right To Evict
15.1 We are entitled to enter the Property, without providing You with prior notice in the following circumstances:
15.1.1 In an emergency, to include where repairs are required to be carried out due to a report made by You or damage caused by You (or where We have reasonable grounds to believe that such damage has been or may be caused);
15.1.2 Should You be in breach of any of these Terms or We or Our Representative has reasonable grounds to believe that You are in breach of these Terms;
15.1.3 We have received reports from a third party advising Us of conduct which is in breach of these Terms.
15.2 We or Our Representative is allowed to enter the Property to inspect it. In this circumstance, reasonable notice will be given first.
15.3 Should access be required, You agree not to obstruct Our re-entry or Our Representative (to include workmen/women) to the Property.

16.0  Lost Property
If Guests or any members of your party leave any personal belongings inside the property you will be charged the cost of postage and packaging and an admin fee by the relevant housekeeping company, to have them returned to you. Any items found by the servicing company responsible for the property will be disposed of within 7 days if not claimed. All perishable foods will automatically be disposed of at the time of the changeover.

17.0  Events Outside of Our Control
17.1 We will not be liable or responsible for any failure to perform, or delay performance of, any of Our obligations under these Terms that is caused by an Event Outside of Our Control.
17.2 An Event Outside of Our Control means any act or event beyond Our reasonable control, including without limitation, actions or omissions by Us (including, but not limited to, cancellation or failure to provide access to the Property) strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks, power networks or water supplies, local building works or roadworks, transport interruptions, delays or cancellations.
17.3 Please refer to clause 5.0 (Travel Insurance).

18.0  Complaints and Compensation
If you feel you have a reason for complaint, then Guests should notify Us immediately so that steps can be taken to address your complaint. We will deal with your complaint quickly and efficiently. If you do not complain at the time when you are staying at the property, by leaving it until after your stay has ended or at a later date during your stay, We will not be able to remedy your complaint as you will not have not given Us an opportunity to remedy the matters you have complained of during your stay. In such circumstances, We will not be liable to offer any refund or compensation in relation to the matter complained of. 

19.0  Limitation of Liability
19.1 We exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence or the negligence of employees or agents; for fraud or fraudulent misrepresentation.
19.2 If We fail to comply with Our obligations under these Terms, We may be liable to You for loss or damage You suffer that is a foreseeable. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time of the Booking Confirmation, both We and You knew it might happen, for example, if You discussed it with Us during the booking process.
19.3 Our services to You comprise of (i) advertising and Booking arrangement services; (ii) payment collection services; and (iii) Property rental services/s and ensuring that the property is in a good and safe condition.  
19.4 To the fullest extent permissible by law We exclude any and all promises, warranties, conditions, or representations relating to the service provided by Us that are not set out in these Terms. In particular We do not make any promises representations or warranties with respect to.
19.4.1 The availability of the website;
19.4.2 Errors contained in any information which may appear on the the website or other materials;
19.4.3 The quality, safety or suitability of the Property.
19.5 We shall not be liable to You for any loss You incur in the event that the We overbook the Property or cancel Your Booking.
19.6 You acknowledge that in Booking the Property, all personal belongings and vehicles including the contents of those vehicles, belonging to You and or any member of your party, is left at the Property entirely at Your and their own risk. We shall accept no responsibility for any loss, or damage to You or your Guests personal property during the Rental Period.

20.0  Severance
20.1 If any provision or part provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted. Any modification to or deletion of a provision or part provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.
20.2 If one party gives notice to the other of the possibility that any provision or part provision of these Terms and Conditions are invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal valid and enforceable, and to the greatest extent possible, achieves the intended commercial result of the original provision.

21.0  General
21.1 Save as set out in clause 6.2, no variation of these Terms and Conditions shall be effective unless it is in writing and signed by (i) We (or our authorised representative)), and (ii) the Guest.
21.2 We may transfer Our rights and obligations under these Terms to another organisation. We will always tell You in writing if this happens and We will ensure that the transfer will not affect Your rights under these Terms. You may only transfer Your rights or Your obligations under these Terms to another person if We agree to this in writing. 
21.3 No other person other than the Lead Guest, and Us shall have any rights to enforce any of these Terms.
21.4 If We do not insist immediately that You do anything You are required to do under these Terms, or if We delay in taking steps against You in respect of Your breaking these Terms and Conditions, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.
21.5 These Terms and governed by English Law. You agree to submit to exclusive jurisdiction of the English Courts. However, if You are a resident of Northern Ireland, You may also bring proceedings in Northern Ireland and if You are a resident in Scotland You may also bring proceedings in Scotland.

22.0 Security Deposit

22.1 Your Booking requires a security deposit to be paid by the guest as a deposit towards any damage ,loss or loss of rental suffered by the owner as a result of the conduct of a guest or any member of the Guest party .

22.2 The security deposit amount is £200.00 is to be paid in cleared funds no later than one week in advance of the start date of the letting period. Payments is to be made via Bank Transfer. If the security deposit is not paid in cleared funds on or by the relevant date We reserve the right to cancel your booking and retain all sums paid by you.

22.3 Guest must be aware that the security deposit does not limit your liability to Us against loss and /or damage and /or loss of rental income suffered by the owner. Guest liability for losses applies even if the value of the loss exceeds the security deposit amount in which case Guest will be liable to pay for the full amount in excess of the security deposit.

22.4 Damages and breakages must be reported at your earliest convenience.

22.5 Guests will be responsible for any charge for linen or towels soiled or damaged as a result of products used or applied by you (and your own guests), in particular make-up and fake tan or if any item is found to be missing from the property. Deductions for such damage or loss will be made from the security deposit.

22.6  The property will be inspected after each Guest departure by the Owners employed service company. We aim to refund the security deposit within 7 -14 days of departure from the property . We reserve the right to withhold the security deposit or an appropriate portion of the security deposit for longer if, for reasons beyond our reasonable control , it take us longer to assess the value of the loss and or /damage incurred.

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